Nationwide Delivery
Delivery
Delivery services & postage
At Tuk Tuk Mart, we partner with DHL to get fresh Asian groceries to your door, anywhere in mainland UK — safely and without the worry. Here's everything you need to know about our delivery services.
Delivery update
Enjoy free UK delivery on orders over £75 — plus double Tuk Tuk Points on every order until 13 August.
Standard
£6.20
Flat rate for mainland UK orders under £75, delivered by DHL in 1–7 working days.
Orders £75+
Free
Standard delivery is on us. Fresh & frozen surcharges still apply where relevant.
Fresh & frozen
£5.50
Temperature-controlled packaging, charged once per order — even on free delivery.
Delivered in partnership with
* Why is there a fresh & frozen surcharge?
Fresh and frozen produce has to stay below 3°C all the way to your door. Your £5.50 covers our insulated poly box and Sorba Freeze ice pack system — and it's charged once per order, whether you order one frozen item or twenty, and even on free delivery orders.
Items may be slightly defrosted on the surface when they arrive, but they'll be in perfect condition for refreezing or eating straight away. Pop frozen items into the freezer as soon as your parcel arrives.
Good to know
Courier
DHL — 1 to 7 working days from dispatch
Tracking
Full DHL tracking, with a 1-hour delivery slot sent by SMS or email on the morning of your delivery.
Signature
Someone needs to sign for your parcel — especially important for fresh & frozen orders.
Max weight
Up to 26KG per parcel. Heavier orders may need a separate arrangement — we'll contact you before dispatch.
Areas we can't deliver to yet
Scottish Highlands & Islands (AB31–AB56, FK17–FK21, HS, IV, KA27–KA28, KW, PA20–PA80, PH15–PH50, ZE postcodes), Northern Ireland (BT), Isle of Man (IM), Isles of Scilly (TR21–TR25), and the Channel Islands.
If your postcode is in one of these areas, the delivery option won't appear at checkout. We hope to expand our coverage soon and apologise for any inconvenience.
Please be in on your delivery day. Someone must be at the address to sign for your parcel. Fresh or frozen items damaged because of a failed delivery attempt are non-refundable.
Our policies
Changed your mind?
Return any unopened, non-perishable item within 14 days of delivery for an exchange or refund — just email us first so we can authorise the return. Items must be in their original, resaleable packaging. Fresh, chilled and frozen items can't be returned unless they're faulty, and you cover the return postage on change-of-mind returns.
Faulty, damaged or spoiled?
We'll put it right with a replacement or a refund, including return postage where the item is at fault. Email us your order number and a photo — within 24 hours of delivery for fresh, chilled and frozen items, or within 14 days for everything else. Missed the window? Still get in touch — we consider every report on its facts.
Incorrect or missing item
If something is missing or incorrect, contact us with your order number and the details. We will send the correct item and cover any extra postage. We may ask you to return the incorrect item, for which we will provide a prepaid return label.
Wrong address
Parcels delivered to an incorrect address provided by the customer are destroyed by DHL. In this case we cannot issue a refund or send a replacement without repayment. Please double-check your delivery address carefully before placing your order.
Your statutory rights
Nothing on this page affects your statutory rights. Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality — and you have a 14-day cooling-off right on non-perishable goods under the Consumer Contracts Regulations 2013.
Need help with your order?
Get in touch and we'll get back to you as soon as we can. Please include your order number when contacting us about an existing order.
Email enquiries@tuktukmart.co.uk