Delivery Information
Delivery
Delivery services & postage
At Tuk Tuk Mart, we pack every order by hand in Manchester and deliver Asian groceries to your door across Great Britain — safely and without the worry. Here's everything you need to know about our delivery services.
Delivery update
Enjoy free standard delivery on orders over £75 to most UK postcodes.
Standard
£6.20
Flat rate for orders under £75 to most UK postcodes, delivered in 1–7 working days.
Orders £75+
Free
Standard delivery is on us. Fresh & frozen surcharges still apply where relevant.
Fresh & frozen
£5.50
Temperature-controlled packaging, charged once per order — even on free delivery.
* Why is there a fresh & frozen surcharge?
Fresh and frozen produce has to stay below 3°C all the way to your door. Your £5.50 covers our insulated poly box and Sorba Freeze ice pack system — and it's charged once per order, whether you order one frozen item or twenty, and even on free delivery orders.
Items may be slightly defrosted on the surface when they arrive, but they'll be in perfect condition for refreezing or eating straight away. Pop frozen items into the freezer as soon as your parcel arrives.
Good to know
Delivery time
1 to 7 working days from dispatch
Tracking
Full tracking is provided.
Delivery day
Please make sure someone can take in your parcel — especially important for fresh & frozen orders.
Max weight
Up to 26KG per parcel. Heavier orders may need a separate arrangement — we'll contact you before dispatch.
Highlands, islands & Isle of Wight
Scottish Highlands & Islands and the Isles of Scilly: £20.25 per order. Dry goods only, as fresh, chilled and frozen items can't make the longer journey. Up to 25kg per order. Free delivery over £75 doesn't apply. Postcodes: AB31–AB38, AB41–AB56, HS, IV, KA27–KA28, KW, PA20–PA80, PH4–PH50, ZE and TR21–TR25.
Isle of Wight (PO30–PO41): £17.55 per order. Fresh and frozen welcome (+£5.50). Up to 25kg per order. Free delivery over £75 doesn't apply.
Areas we can't deliver to yet
Northern Ireland (BT), the Isle of Man (IM) and the Channel Islands.
No delivery option will appear at checkout for these postcodes. We hope to add Northern Ireland soon.
Please be in on your delivery day. Someone needs to be at the address to take in your parcel. Fresh or frozen items damaged because of a failed delivery attempt are non-refundable.
Our policies
Changed your mind?
Return any unopened, non-perishable item within 14 days of delivery for an exchange or refund — just email us first so we can authorise the return. Items must be in their original, resaleable packaging. Fresh, chilled and frozen items can't be returned unless they're faulty, and you cover the return postage on change-of-mind returns.
Faulty, damaged or spoiled?
We'll put it right with a replacement or a refund, including return postage where the item is at fault. Email us your order number and a photo — within 24 hours of delivery for fresh, chilled and frozen items, or within 14 days for everything else. Missed the window? Still get in touch — we consider every report on its facts.
Incorrect or missing item
If something is missing or incorrect, contact us with your order number and the details. We will send the correct item and cover any extra postage. We may ask you to return the incorrect item, for which we will provide a prepaid return label.
Wrong address
Parcels delivered to an incorrect address provided by the customer may not be returned to us. In this case we cannot issue a refund or send a replacement without repayment. Please double-check your delivery address carefully before placing your order.
Your statutory rights
Nothing on this page affects your statutory rights. Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality — and you have a 14-day cooling-off right on non-perishable goods under the Consumer Contracts Regulations 2013.
Need help with your order?
Get in touch and we'll get back to you as soon as we can. Please include your order number when contacting us about an existing order.
Email [email protected]