Delivery & Local Delivery

Nationwide Delivery

Covid-19 Update: Tuk Tuk Mart is taking all possible precautions that we can with our team, our suppliers and business partners to continue operating and sending your orders as usual. 

Orders including frozen goods will incur a £4.50 surcharge. 

 Service Postage Destinations Features

 

DPD: 2KG-28KG

 

Dispatch within 1-7 working days.

Once dispatched, arrives within 1 working day (Mon-Fri)

Up to 28KG

£4.50 surcharge for packaging when ordering chilled/frozen products

£6.20

FREE for orders over £55.00 (1 free parcel up to 28kg)

*DOES NOT include the £4.50 packaging surcharge when ordering frozen produce

  • UK Mainland & Part of Scotland
  • Tracking provided
  • 1hr slot pre-notification arrival time via SMS or e-mail
  • Signature Required
  •  

    Free Shipping Policy

    Orders of £55 and above will receive free shipping unless orders:

    Packaging & Fresh / Frozen Delivery

    Packaging

    Your order will be carefully packed and all glass bottles will be protected with bubble wrap to ensure there are no damages during transit. We re-use good condition boxes to limit wastage. 

    Fresh & Frozen Packaging (outside of Manchester)

    We pack fresh and frozen items using our poly box and sorba freeze ice pack system.

    * Our ice pack system can keep the frozen items below 3°C upon arrival. The frozen items might be slightly defrosted on the surface, but will still be in their best condition for refreezing or immediate consumption. Once your parcel has been received, please place these items in the freezer straight away.

    Receiving the Parcels
    You must ensure that you are at the address on the day of delivery to sign for the parcels. Any frozen or fresh items that are damaged because of a failed delivery attempt are non-refundable.
    Complaints
    Any complaints about the fresh and frozen items must be reported to us within 2-3 hours after you receive the parcels. Tuk Tuk Mart holds the right to make the final decisions for any complaints after that.

    Returns and Refunds
    If you wish to return any item after you have received your order, you may do so within 14 working days after the parcel being delivered. Items can be exchanged or refunded provided they are unopened in the original packaging and in a resaleable condition. Unfortunately, we are unable to offer refunds for any fresh vegetables, chilled or frozen items.
    *Please note that if you return any item due to a change of mind, you are liable for any return postage costs and postage costs for the exchange.
       
    Broken or damaged item
    We try to ensure all parcels are packaged well. But in the event that an item in your parcel is broken or damaged during transit, please contact us straight away within 14 days so we can investigate the cause. To start the claim, we require a photo of the damaged/broken item. From this, we can then either replace or refund you.

    Incorrect or missing item
    In the unlikely event that an item from you order is incorrect or missing, please contact us straight away within 14 days and inform our team which item(s) are missing. From this, we will send you the correct item and we will be liable for any extra postage costs. We may also ask you to send back the incorrect item for which we will provide the return label.
    Wrong Address
    Parcels delivered to the incorrect address due to the customer inputting the wrong address are destroyed by DPD and we cannot issue refunds or send a new parcel, without repayment. 
     

    Local Delivery Policy (Manchester)

    We offer a same day local delivery service to a 6 mile radius from M1 4HF (our store location). Fresh & frozen products are only available via local delivery.

     Service Delivery Charge Information to Note
    • Same day delivery (order before 5pm)
    • Delivery can take place at any time up to 9pm
    • No restrictions on total weight
    • £2.99
  • Please make sure you are at the address provided between these hours and it is important to answer the drivers call.
  • Fail to do the above will incur additional re-delivery charge.
  • Incorrect contact information could cause delay in delivery.