Refund policy

Returns and refunds

If you wish to return an item after you have received your order, you may do so within 14 days of the parcel being delivered. Items can be exchanged or refunded provided they are unopened, in their original packaging and in a resaleable condition.

We are unable to offer refunds on fresh vegetables, chilled or frozen items where you have simply changed your mind. This does not apply where an item arrives faulty, damaged or spoiled. In that case please see section 8 of our terms and conditions, and your legal rights are not affected.

If you return an item because you have changed your mind, you are responsible for the return postage cost and for the postage cost of any exchange.

Faulty, damaged or spoiled items

If something arrives faulty, damaged or spoiled, please contact us at enquiries@tuktukmart.co.uk with your order number and a photograph. For fresh, chilled and frozen items please contact us within 24 hours of delivery. For all other items please contact us within 14 days. We will replace the item or refund you.