This item was originally frozen and may become chilled during delivery. Please follow the manufacturer’s instructions or the recommended use-by date. The ice packs we provide are to maintain the temperature of the frozen/chilled goods. When arriving to the customer, frozen products may be slightly defrosted on the surface, but the products are still in perfect condition to cook on the same day. By agreeing to purchase this product you are aware that we cannot accept returns or refunds for chilled/frozen products.